Inject Your App Data Into Help Scout

At Honeybadger we use Help Scout to manage our customer support, and that has worked out well for us. One thing I’ve wanted for quite a while is more integration between Help Scout, our internal dashboard, and the Stripe dashboard. After taking a mini-vacation to attend MicroConf this week, I decided it was time to make my dreams come true. :)

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Searchlight and CanCan

I’m currently working on a client project where site adminstrators use the same UI that site users do, so there are permissions checks in the views and controllers to ensure the current user has the right to do or see certain things. CanCan provides the access control, which takes care of most of the issues with a simple can? check or load_and_authorize_resource.

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Installing Ruby 2.0

I had a bit of an adventure this morning getting Ruby 2.0 installed on my mac with Mountain Lion, so I thought I’d share the tale with you in case it can help save you some time on doing the same. Up until now I’ve been developing my Rails apps with 1.9.3, but it was time to upgrade and experience all the new hotness of the latest Ruby. I had tried to install Ruby 2.0 before, but I had been stymied by an openssl error when building. Today was to day to get that sorted.

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Proven: Customer interviews save you time and money

I’m on my way home from MicroConf 2013, having learned a lot and having had a lot of fun. This was the third year Rob and Mike have put on the conference, and the third year that it has been an awesome experience. As with the previous years, the speakers and the attendees were bright, informative, friendly, motivated, and motivating. If you run a bootstrapped biz, or are thinking about running one, MicroConf is the place to be to really increase your motivation for and your knowledge about running your business.

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